How do I place an order?

Browse our collections, select your items, choose any available variants, and click “Add to Cart.” When you’re ready, proceed to checkout and complete payment. You’ll receive an order confirmation email immediately.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secured with 256-bit SSL encryption.

Can I modify or cancel my order after placing it?

We process orders quickly. Contact us at support@bestofchick.com within 1 hour of placing your order and we’ll do our best to accommodate modifications or cancellations before fulfillment begins.

Is my payment information secure?

Absolutely. We use Shopify Payments powered by Stripe, one of the world’s most trusted payment processors. Your card details are never stored on our servers.

Do you offer free shipping?

Yes — free standard shipping on every US order, every time. No minimum purchase required, no exceptions.

How long does shipping take?

Orders typically ship within 1–2 business days. Standard US delivery takes 5–9 business days. Expedited options (2–3 business days) are available at checkout.

How do I track my order?

Once your order ships, you’ll receive an email with your tracking number. You can also use our Order Tracking page at any time.

Do you ship internationally?

Currently, we ship within the United States. International shipping is on our roadmap. Sign up for our newsletter to be notified when we expand.

What is your return policy?

We offer a 30-day hassle-free return window from the date of delivery. Items must be unused, in original condition, and in original packaging. Visit our Returns Center to get started.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method. You’ll receive an email confirmation when your refund is issued.

What if my item arrived damaged or defective?

We sincerely apologize if this happened. Email us at support@bestofchick.com with a photo of the damage within 48 hours of delivery. We’ll send a replacement or full refund immediately, no return required.

Are your products high quality?

Every product in our collection is hand-curated against strict quality criteria. We test materials, functionality, and durability before any item earns a place in our store.

Are products in stock?

All items shown as “In Stock” are available and ready to ship. If an item sells out, you can sign up for back-in-stock notifications on the product page.

How are your products sourced?

We partner with vetted suppliers who meet our quality and ethical sourcing standards. All products are reviewed for safety, durability, and design before being listed in our store.

Do I need an account to order?

No account is required. You can check out as a guest. Creating an account, however, lets you track orders, save your address, and access order history.

How do you use my personal data?

We only collect data necessary to process your orders and improve your experience. We never sell your data. Read our full Privacy Policy for complete details.